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How watito Handles Your Personal Data

When you open an account with us, we take on a responsibility to handle your personal information with care — that means your account details, your e-wallet identifiers like DANA, OVO, or GoPay, and any activity tied to your session on watito.

Account data kept secureDANA, OVO, GoPay wallet details handled with careYour data rights explained clearlyApplies to mobile and desktop accessContact us any time for data requests
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watito How watito Handles Your Personal Data
REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you have a question about how your personal information is used, or you want to request access to the data we hold about you, our support team is the right place to start. You can reach us through live chat on the watito site, or send a written request by email. We aim to acknowledge every data-related request within a reasonable period and resolve it as quickly as the nature of the request allows.

Live Chat Start a live chat session directly on the watito site. Our team can answer questions about data access, cookie settings, and account information — no need to send a separate email for straightforward queries.
Email Support Send a written data request to our support email. Include your registered account name and the specific information you are asking about — whether that is account data, e-wallet references, or session history tied to your profile.
Account Settings Some data updates — like changing the e-wallet number linked to your OVO or GoPay account — can be handled directly inside your account settings page without needing to contact support first.
DATA HANDLING IN PRACTICE

Six Ways We Look After Your Information

Protecting your account data is not a one-time setup — it is an ongoing practice built into how we operate. From the moment you register to the point where you request a withdrawal to your DANA or OVO wallet, each step involves a layer of data handling that is deliberately designed to keep your information accurate, limited in scope, and held only for as long as it is needed. Below is how each of those commitments works in practice.

Account Security Your account is protected by password authentication and OTP verification on login. We monitor session activity for unusual patterns — such as access from an unfamiliar device or IP — and flag these before they affect your account or your linked e-wallet.
Payment Data Handling When you deposit via DANA, OVO, or GoPay, the transaction reference is stored against your account for verification and withdrawal matching. We do not retain your full wallet credentials — only the identifiers needed to confirm the transfer was yours.
Cookie Usage We use session cookies to keep you logged in across pages and functional cookies to remember your display preferences. Analytics cookies help us understand how the site is used in aggregate. You can adjust all of these through your browser settings at any time.
Data Retention We keep your account data for as long as your account remains active and for a period afterward as required by applicable local law in regions where access is permitted. Support chat records are retained only until your query is resolved and closed.
Third-Party Sharing We do not sell your personal data. We share information only with the payment processors handling your DANA, OVO, or GoPay transactions, and with technology partners who operate parts of the platform — each under a strict data-handling agreement.
Your Right to Request Changes You can ask us at any time to access the data we hold on your account, correct inaccurate details, or request deletion where local law permits it. Reach the support team via live chat or email and we will respond within a reasonable period.

Common Questions About Your Privacy on watito

These are the questions we hear most often when it comes to how your personal data is managed. If your question is not covered here, contact our support team directly through live chat or email and we will give you a specific answer tied to your account.

We collect the details you submit during registration — your name, contact information, and the e-wallet identifier you use for DANA, OVO, or GoPay deposits. We also log device and IP data automatically to support account security checks from the moment you first log in.

No. We never store your e-wallet PIN, password, or full authentication credentials. When you deposit via DANA, OVO, or GoPay, we receive and store a transaction reference number only — enough to verify the transfer and match it to your account for withdrawal purposes.

Your account data is retained for as long as your account is active. After closure, we keep records for a period determined by applicable local law in regions where access is permitted. Support chat records are deleted once your request is resolved and the case is formally closed.

Yes. Reach our support team via live chat on the watito site or by email. Include your registered account name and what you are requesting — a full data summary, specific transaction references, or login history. We will respond and process your request within a reasonable period.

We share data only with the payment processors who handle your DANA, OVO, and GoPay transactions and with platform technology partners operating under data agreements. We do not sell your personal information to advertisers or unrelated third parties under any circumstance.

We use session cookies to maintain your login, functional cookies for display preferences, and analytics cookies to understand site usage in aggregate. You can accept, reject, or adjust individual cookie categories through your browser settings — changes take effect immediately without needing to contact support.

Your account uses password authentication combined with OTP verification. We monitor session data for unusual login patterns — such as a new device or unfamiliar IP address — and can flag or pause access if something looks out of place, helping protect the wallet linked to your account.

You can submit a deletion request through our support team at any time. Whether we can action it fully depends on local law and any legal retention requirements that apply in eligible regions. Our team will tell you exactly what can be removed and what must be retained, and why.

The previous wallet reference is removed from your active account record once the update is confirmed. Historical transaction references tied to the old GoPay identifier may be retained for the retention period required under applicable law, but they are no longer linked to your active payment method.

Yes, fully. Whether you access watito through a mobile browser, a desktop, or any other supported device, the same data collection practices and protections apply. Mobile session data — including device type and IP — is handled the same way as desktop access under this policy.

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